4 Essential Questions to Ask Before Hiring a Cleaning Company
Choosing a new cleaning company involves much consideration and scrutiny. Concerns about their performance, the quality of the startup, and handling complaints better than the previous service are common. The goal is to find a cleaning provider that can deliver top-notch, worry-free services. Here are four critical questions to guide you in determining if a cleaning company is the right fit for maintaining your facility.
1. How do you handle hiring, training, and paying your staff?
The competency and reliability of the cleaning staff are crucial for ensuring high-quality service. It's important to ask about the company's hiring and training processes and how they compensate their employees. A reputable cleaning company should be transparent about its practices, ensuring their workers are well-trained and fairly paid. A robust hiring strategy, good pay, and thorough training are good indicators of a positive customer experience.
2. What does your service model look like?
Understanding the service model of a janitorial company is essential. A strong service model goes beyond just sending out cleaners; it involves a proactive approach to managing your service expectations. Ask about their startup process, frequency of inspections, manager availability, and the regularity of partnership meetings. A detailed and proactive service model is a sign of a company committed to delivering consistent, high-quality service.
3. Who will manage our account?
Knowing who will be in charge of your account and whether the management is local is vital for effective communication and quick resolution of issues. Inquire about the company’s management structure, including who conducts site visits, handles complaints, and oversees the daily cleaning operations. A cleaning company that can provide detailed information about its management practices typically indicates a higher level of organization and customer service.
4. Can you provide references from similar-sized companies?
References are a direct testament to a company’s capabilities and reliability. Request a list of references from businesses similar in size and type to your own. This specificity helps ensure that the cleaning company has experience handling facilities with needs similar to yours, whether it’s a small office or a large specialized facility like a manufacturing plant or a medical center. Quality references from comparable organizations can greatly aid in making an informed decision.
These questions are designed to give you a clearer picture of a prospective cleaning company’s operations and suitability for your needs. By getting detailed answers, you can make a well-informed decision, potentially leading to a successful and hassle-free partnership with the right janitorial service.
